At n0rt0n, we strive to provide our customers with the highest quality products and services. However, we understand that sometimes you may need to return or exchange a product. This Return Policy outlines the procedures and guidelines for returning or exchanging products purchased from our website.
1. Eligibility for Returns
To be eligible for a return, the product must:
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Be in its original packaging and condition
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Be returned within 30 days of delivery
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Have a valid reason for return (e.g., defective product, incorrect order, or change of mind)
2. Types of Returns
We offer two types of returns:
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Refund: We will refund the full amount of the product, minus any shipping costs.
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Exchange: We will exchange the product for a different size, color, or style, subject to availability.
3. Procedure for Returns
To initiate a return, please follow these steps:
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Contact our customer support team via phone, email, or live chat to obtain a Return Merchandise Authorization (RMA) number.
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Carefully package the product in its original packaging, if possible.
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Ship the product back to us at the address provided by our customer support team.
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Include the RMA number and a copy of the original invoice with the returned product.
4. Refund and Exchange Processing
Once we receive the returned product, we will:
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Inspect the product for damage or defects
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Process a refund or exchange within 5-7 business days
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Send an email notification with the refund or exchange details
5. Exceptions and Limitations
The following products are not eligible for returns:
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Customized or personalized products
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Products with missing or damaged packaging
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Products that have been used or show signs of wear
6. Contact Us
If you have any questions or concerns about our Return Policy, please don’t hesitate to contact us:
Contact Numbers: +91 79064 50341 | +44 745 819 6483
Contact Email: [email protected]
Contact Email: [email protected]
We’re committed to providing our customers with a hassle-free shopping experience. Thank you for choosing n0rt0n.